Testimonials

To Whom It May Concern,
Please express our thanks and appreciation for the courtesy and time your representative provided us on January 2, 2012. Brett Groomes arrived in less than one hour of our call. He listened very carefully to our explanation of the problems we had been noting with our heating system. He explained fully what he was doing to diagnose the situation, and the problem seems to be corrected.

My wife and I were very impressed with his overall demeanor and that he accepted our description of the way the system had been misfunctioning. Frankly, we were ready to have to deal with someone that wouldn’t believe what we were relating. However, Brett’s every action and response clearly showed that he acknowledged what we were saying was in fact what was actually occurring.

He also took a few minutes to answer some questions about our humidifying system which hadn’t been explained by the installer from another firm.

He is an excellent representative of your company, and we will definitely insist that he will be individual servicing our system in the future.

Thanks,
G.H.

Dear Modern Comfort,
A very sincere thanks to Frank for taking the extra step to find us a furnace, and to the two servicemen, Brian and Scott who worked soooo long and hard to install and remove the old furnace. Just wanted you to know your time and effort was Greatly Appreciated!!!

Sincerely,
Clara Maxwell

Good morning,
I want to tell you how happy we are with the Lennox system that we had installed in our home by Modern Comfort in June. The system we had previously was installed by Modern Comfort as well. It was a Bryant. Not a good system. The difference between the two is an energy savings of about $225.00 per month. Yes I wrote $225.00 a month during the summer heating season. It is as if my wife and I got raises. My neighbor had a Lennox installed shortly after we did from a referral from us. Her original York system lasted 22 years, lucky her!

By the way thank you for the gas card. I asked her the other day about her electric bill, she said she is seeing a big savings as well. That eased my mind, I had been thinking there had to be something wrong. My thoughts kept going through how the system works, obviously from electric, was it wired in right, had to be it’s running. If its running it has to be going through the meter. BGE reads the meter every month we get a bill, $225.00 less. Sweet!! Its like a dream, too good to be true. I’m waiting to wake up and see the high electric bill again. The icing on the cake will be if the Lennox is reliable and low maintenance, outside of annual PMs.

To explain my skepticism this is our third system in 22 years. The first was the original York which lasted a whopping 12 years. That was a high electric bill as well. I am expecting great things from the Lennox, as a result from what we have experienced so far.

We will continue to refer friends and whoever we here about needing a new ac/heat system to Modern Comfort.

Best regards,
Dwight Womer

Dear Jack,
Not too long ago, I had an issue with a new heat pump that Modern Comfort Systems provided. There was an apparent manufacturer’s defect that impacted the unit’s performance. The problem was resolved and I wanted to inform you that your team made the entire process very painless. Both the installers and administrators were courteous, friendly and delivered/installed everything within the initially provided timeframe. It was much appreciated and I look forward to working with Modern Comfort Systems in the future.

Very truly,
Michael Myers

Tevis Customer Service,
We had our Furnace serviced today by Modern Comfort for the first itme today. (In the past we had the person who put the unit in do the service). I would just like to let you know that Elmer Cool is the most professional service person that I have ever had in this house. He started by introducing himself, and went right to work. He completely cleaned everything that had to do with the furnace and checked the efficiency of his work. When he left, the area was as clean as when he started. Thank you for having such a fine employee.

Again thank you!